What specific activities should happen in the first diamond
(discover/define) before you write a single line of HTML/CSS?
What might "applied ethnography" look like in the context of web
design? Why is this process important?
What are some accessibility features of web content that you
have also found convenient?
When should you stick to "standard" design practices, and when
might it be appropriate to break the rules?
What is a complex, but easy to use, website? Observe its pages,
styling, and operations. How does it achieve this balance?
What are some examples of places were users are made to "work
harder" on websites? Can you come up with any rules or guidance
on balancing "safety" and "annoyance"?